Introduction/Connection Problem Updates| Help | Connection | Other Issues
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Introduction/Connection Problems
CONNECTION PROBLEM UPDATES
FIREFOX 3 - Firefox 3, when properly installed, is a great option for either MAC or PC computers. Download the latest version of Flash and the most recent version of FireFox 3, and then reboot.
SAFARI - Torque.TV works well on Mac or PC but ONLY if you enable Cookies in your securities tab under options. We've done everything we can on our side - please send a message from your Safari Browser to Apple, and either enable the cookies or switch to FireFox 2 or 3 while we try to sort out a workaround.
INTERNET EXPLORER 6,7,8 (beta 2) - are all workingwell. Please report any issues. Make sure you have the latest version of Windows Media Player installed.
GOOGLE CHROME - Beta version not yet accepting Silverlight. We have contacted Google. Please use one of the above choices instead.
SILVERLIGHT - Download here http://www.microsoft.com/silverlight/resources/install.aspx
INTRODUCTION
Torque.TV offers the highest quality video at a variety of streaming rates in order to create the best, true TV experience for each of our viewers – no matter how they are connected and what viewing device they are using.
And Torque.TV offers a combination of viewing options - 24x7 linear programming, searchable archive, video on demand, live events… – to give viewers who love vehicles, and the freedom and power they represent, the power to watch where and what they want to watch.
The “back end” required to serve our viewers and sponsors is complex and challenging in the constantly changing, option filled world of Broadband. This section is dedicated to help you help us deliver the best in automotive broadband.
Check the Torque.TV guide below for ways to improve your viewing experience. Feel free to contact us with questions and suggestions and thanks for watching Torque.TV.
Help
Broadband Connection
First, you'll need a great connection from your broadband provider. The faster your connection the better the quality we can give you.
Use a speed tester to check your broadband connection (we like: www.speedtest.net, or use your broadband provider’s test, or any of the speed testers available on the web). A minimum connection speed North of 1.5 MPS is required for quality viewing.
If your test shows you getting less than you are expecting, please try the following:
Contact your broadband provider for tips or technical support to make sure you are getting the signal you are paying for.
If you are connecting on a wireless network, ensure that it isn’t cutting your speed below required strength. Contact your wireless network provider or hardware company for tips to maximize the signal, or, if possible, use a hard wire connection when viewing streaming video.
Turn off all other open internet connections on your browser before launching Torque.TV.
Check with your IT support team, and/or, if you have the experience, maximize your computer connection using your systems tools to improve you drive and browser performance.
Torque.TV Connection
Torque.TV automatically adjusts the connection speed for your broadband signal. Check the speed of your connection to our Torque.TV servers (Click speed test bar and the connection tab to view you current connection speed).
If the video is stopping try a lower speed and hit reset. (In the connections area you go to "Settings" tab and select a lower bitrate, then click "confirm". The player should refresh and begin playing video again. Also go to the "Settings" tab again and try changing the media servers drop-down list to "Pop1 (http)" or to " mms" if you are already on http.
If there are other options (such as "Pop 2") try those as well. This will stream your content from a different server, which may be less busy.) You will need a minimum constant speed of 400kbps for DSL and 800kbps for Broadband.
Other Issues
Firewalls
Firewalls can stop or slow down the speed of your connection. Configure them to open the relevant ports to enable streaming or contact your IT support.
www.microsoft.com/windows/windowsmedia/serve/firewall.aspx
Windows
having problems with the player crashing? Ensure you have Windows Service pack 3 installed to give you the best viewing experience available.
http://support.microsoft.com/kb/322389#E0EC0ACAAA
MAC User?
We are Mac compatible as of April 7th for viewers who download the Silverlight plug in. We are still working on a cookie error message generated by Safari users. Either adjust your cookies or switch to Firefox. Please send screen shots and report all Mac issues via “contact us”. We appreciate you patience and are doing everything we can to give Mac viewers the same free Torque.TV experience.
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Windows Media Player
Make sure you have the latest version of the Windows Media Player. Check here to upgrade:
www.microsoft.com/windows/windowsmedia/player/10/default.aspx
Part of the player missing?
On you PC at Start go to Control Panels and the Screen / Monitor controls. Increase the screen resolution in Screen Settings to at least 1024x768.
If you require further assistance however, please contact us at the addresses below:
Have a question, suggestion or comment about Torque.TV? Let us hear from you: mailto:mail@torque.tv
For all questions about content, rights, licensing, & trademarks, or to request clips removed: content@torque.tv