Introduction/Connection Problem Updates| Help | Connection | Other Issues

Have a question, suggestion or comment about Torque.TV? Let us hear from you: info@torque.tv

For all questions about content, rights, licensing & trademarks or to request clips removed : info@torque.tv

Introduction/Connection Problems

CONNECTION PROBLEM UPDATES

FIREFOX 3 - Firefox 3, when properly installed, is a great option for either MAC or PC computers.  Download the latest version of Flash and the most recent version of FireFox 3, and then reboot.

SAFARI - Torque.TV works well on Mac or PC but ONLY if you enable Cookies in your securities tab under options.  We've done everything we can on our side - please send a message from your Safari Browser to Apple, and either enable the cookies or switch to FireFox 2 or 3 while we try to sort out a workaround.

INTERNET EXPLORER 6,7,8 (beta 2) - are all workingwell.  Please report any issues.

INTRODUCTION

Torque.TV offers the highest quality video at a variety of streaming rates in order to create the best, true TV experience for each of our viewers – no matter how they are connected and what viewing device they are using.

Help

Broadband Connection

First, you'll need a great connection from your broadband provider. The faster your connection the better the quality we can give you.

Use a speed tester to check your broadband connection (we like: www.speedtest.net, or use your broadband provider’s test,  or any of the speed testers available on the web).  A minimum connection speed North of 1.5 MPS is required for quality viewing. 

If your test shows you getting less than you are expecting, please try the following:

Contact your broadband provider for tips or technical support to make sure you are getting the signal you are paying for.

If you are connecting on a wireless network, ensure that it isn’t cutting your speed below required strength. Contact your wireless network provider or hardware company for tips to maximize the signal, or, if possible, use a hard wire connection when viewing streaming video.

Turn off all other open internet connections on your browser before launching Torque.TV.
Check with your IT support team, and/or, if you have the experience, maximize your computer connection using your systems tools to improve you drive and browser performance.

Torque.TV Connection

Torque.TV automatically adjusts the connection speed for your broadband signal.

Other Issues

Firewalls

Firewalls can stop or slow down the speed of your connection. Configure them to open the relevant ports to enable streaming or contact your IT support.

If you require further assistance, please contact us at the addresses below:

Have a question, suggestion or comment about Torque.TV? Let us hear from you: mail@torque.tv

For all questions about content, rights, licensing, & trademarks, or to request clips removed: info@torque.tv